Don’t worry, if there are any major changes to your flight times we will contact you and make sure that you have the correct information. If you have booked other services with us (car hire or accommodation) we will also make sure that these suppliers are notified accordingly.

All cancellations MUST be made in writing via email, fax or letter. On receipt of this information cancellation documentation can be raised. If you are in possession of flight tickets, these must be returned if you wish to make any insurance claim.

When booking an airline ticket or a holiday package in the past, you will have been used to receiving an airline ticket, which is then presented at the airport check-in desk. However, in line with many airlines policies of moving to Electronic Ticketing (E-Ticketing) it is no longer necessary to worry about the issuing of this document. You now simply go to the check-in, present your itinerary and passport and your boarding card will be issued. Just ensure that you have the following paperwork with you when you go to the check-in (documents you would normally travel with anyway).

1. Your ITINERARY
2. Your INVOICE
3. VALID PASSPORTS for all passengers travelling
4. VALID VISAS or TRANSIT VISAS if required

Baggage allowance can vary by airline and destination so you will need to check with the airline with whom you are flying for exact up to date and detailed information. Most airlines own websites will provide you with the specifics however if you do need added information we will endeavour to assist you further.

Cabin Baggage

You are permitted to carry 1 piece of hand luggage on to the aircraft. This must weigh no more than 13lbs and must be able to fit under the seat in front of you or in the overhead lockers. Hand baggage is carried at the discretion of the airline and can be refused if not deemed suitable. The following items CANNOT be carried in your hand baggage:

· Household cutlery
· Knives with blades (of any length)
· Paper knives
· Razor blades
· Tradesmen's tools
· Darts
· Scissors (including nail scissors)
· Toy or replica guns (plastic or metal)
· Catapults
· Knitting needles
· Sporting bats
· Billiard, snooker, pool cues
· Hypodermic syringes

If you have a medical condition that requires you to inject yourself during the flight (e.g. diabetics) you are permitted to carry syringes in the cabin. However you MUST be able to produce medical evidence upon check in or at the security screenings (a doctor's letter will suffice). This should be kept with you at all times.

Once you have received written confirmation from us, you can contact the airline with whom you are booked to fly and they will, if they provide this facility, pre-book your flight seats for you. Please note that this is done at the discretion of the airline and is not a guarantee of specific seating. Some airlines only release a certain percentage of seats for pre-booking with the balance assigned at check-in only.

We accept most major credit cards and debit cards. There is a charge of 2% for all credit cards except American Express 3%. You can also transfer funds directly in to our business bank account. If you wish to pay in this manner please contact our administration departure and they will gladly give you the bank account details.

You should expect to receive your travel documents approximately 14 days prior to you departure. For your information, all paper tickets are sent out by special or recorded delivery services. Electronic (e-tickets) are sent out by first class post.

A limited number of seats are available for advance seating. We will do everything possible to meet your seat requests however no guarantee can be given. Most airlines reserve bulkhead seats for clients requiring a sky cot for infants and exit seats can only be allocated at check in and then only to passengers over the age of 16 who are physically fit. To request your seats please mention your requirements to your Travel Consultant at the time of booking or contact our Customer Helpdesk team.

If you or anyone on your holiday booking decides to cancel the holiday we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received.
For details of the scale of charges payable, please read our current Terms & Conditions.
We would strongly recommend that you take out full insurance, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees. If you have taken advantage of an airline offer and paid a higher non-refundable deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.