Feedback for has been compiled from 2091 Customer Reviews.

Date Product Score Customer Comment

1 Hour(s) ago

flight London to Boston on UNITED AIRLINES with

Service rating : The site was pretty clear and easy to use, there was a little confusion when the airline website requested confirmation number, but what was actually needed was what was listed as booking reference on holiday genie.
Product : The airlines first flight was cancelled after a three hour wait on the plane, followed by a 6 hour stay at a hotel leaving at 420 am, costing me an entire day of the holiday and needing to rebook the hotel at the destination. The return flight was also delayed but I was shifted to a VA nonstop instead. None of this was holidaygenies fault, but I was disappointed with UA.

3 Hour(s) ago

flight Edinburgh to Orlando on KLM ROYAL DUTCH AIRLINES with

Service rating : Service great.
Product : pretty good but meals were not child-friendly or vegetarian - only chicken with mustard ones left.

5 Hour(s) ago

flight London to Orlando on AMERICAN AIRLINES with

Service rating : Very straight forward to book, although our flight times did change a couple of times post original booking.
Product : Very comfortable as we upgraded to main cabin extra seats

6 Hour(s) ago

flight London to Phuket on ETIHAD AIRWAYS with

Service rating : didn't hear from holiday genie at all once flights were booked, this isn't a criticism as fortunately all ran smoothly with the flights
Product : the flights were excellent although to be honest this was all down to Etihad Airways and not holiday genie

7 Hour(s) ago

flight Edinburgh to Fort Myers on BRITISH AIRWAYS with

Service rating : An online error was corrected the next morning.
Product : BA flight was great but long haul with AA from LHR to JFK was uncomfortable as the aircraft was cold throughout the flight.
Jet Blue flight was great.

7 Hour(s) ago

flight London to Montreal on AIR CANADA with

Service rating : very good service and very quick
Product : very good service

10 Hour(s) ago

flight Leeds to Washington on DELTA AIR LINES INC with

Service rating : Excellent price compared to others available at the time.
Product : It was KLM. always much better than the American airlines!

12 Hour(s) ago

flight London to Toronto on ICELANDAIR with

Service rating : No problems whatsoever.
Product : Icelandair airport staff weren't so good. Effieciency with connection at Keflavik to London on Inbound was poor with a really slow security queue.
Really surprised Icelandair don't provide any food on long-haul flights!

14 Hour(s) ago

flight Manchester to Cape Town on TURKISH AIRLINES with

Service rating : No problems at all
Product : No problems at all

17 Hour(s) ago

flight London to Cape Town on SOUTH AFRICAN AIRWAYS with


  • ATOL
  • IATA
  • ABTA
  • Verisign
  • fco
  • Flying Eagles