Reviews

Feedback for holidaygenie.com has been compiled from 4574 Customer Reviews.

Date Product Score Customer Comment

6 Hour(s) ago

Your Holiday With Holiday Genie

Service rating : Great.
Product : Had absolutely no problems. Staff were fantastic especially Lizzy who I dealt with. Would not hesitate to use again.

29 Hour(s) ago

Your Holiday With Holiday Genie

Service rating : The holiday rep becky ws ever so good
Product : We got dropped off at the wrong place we were told to walk to the right one, once we got to jannah place thy then said thy havent got wht we booked sp we wr put into
Separate rooms , we were so tired and tht didnt help the walking then the accomadation, quite stressful at the beginning

31 Hour(s) ago

Holiday Genie Experience

Service rating : Everything was easy
Product : All experience great

31 Hour(s) ago

Your Holiday With Holiday Genie

Service rating : Excellent from start to finish
Product : Excellent

25-Apr

Your Holiday With Holiday Genie

Service rating : very good
Product : the accommodation was of a good standard on the interior but we weren't that impressed with the exterior facilities.

In addition and more importantly, on arrival, we were informed that there was a key box, to enter a code and the property key would be there. Not only were we not informed where this key box was (on a huge site of many properties) but when we eventually found the key box and entered the code, there was no key inside. Having 2 young children with us and after a very long journey, this was very stressful. Having called the apartment company 3 times and left messages, we drove to check into a hotel. On the 4th and last ditch attempt at calling them, they answered and informed us that there had been an emergency the day before so they hadn't got round (more than 24 hours later!!!!) to tell us that there wouldn't be a key in the box but a code to enter to the door itself. The instructions given for this were not that easy either so we then drove back to the apartment and figured out how to unlock and lock the door (different for each) ourselves. A very stressful and distressing start to our holiday.

25-Apr

Your Holiday With Holiday Genie

Service rating : It was a very simple process. We booked with another family who booked on our behalf. The only bother we had was that a few times we had to get in contact as no emails were sent directly to us and we had to chase this up.
Product : I cannot get over the value of money for our holiday. We were worried initially having 3 flights to get to our destination with 4 children, 3 being under 5 and one being an infant but it couldn't have been any smoother. There wasmy much waiting around between flights and the flights themselves were fantastic. The selection of food and drinks were tremendous on the flight and we can away feeling full. The hostesses were so friendly we felt they were friends. It was such a great experience. We did get split up on one flight which was concerning as it ment we weren't sitting with our 5 year old but we managed.
The hotel was in fantastic location which ment it was easy for ourselves to navigate around the resort. The floors in the rooms were extremely dirty which ment our feet were filthy... And although they were cleaned every say simple things weren't replaced like the correct number of towels or a mat for the bath or toilet roll. Apart from this we were very happy with our stay.

Overall I wouldn't definitely book with you again!

25-Apr

Your Holiday With Holiday Genie

Service rating : Lizzy was brilliant and patiently worked with me to plan our trip. We had a fantastic time and my kids have wonderful memories that they will treasure for life.
Product : All was well apart from the food on the plan was horrible and shuttle bus from Newark airport, we waited for anout 2hours before we leave the airport.

24-Apr

Your Holiday With Holiday Genie

Would have been excellent If I didn't have to pay to change my son name

24-Apr

Your Holiday With Holiday Genie

Service rating : Excellent service and helpful staff - really good to be able to talk to a real person.
Product : We missed our connection from Chicago to Orlando so in future suggest you allow at least 3 hors between flights.

24-Apr

Your Holiday With Holiday Genie

Service rating : The service is really very satisfactory. Darren, the agent who assisted me in booking our flight and accommodation was really very helpful.
Product : From my inquiry to the assistance of my booking, the service was really good. The staff are very helpful. Our flights and hotel are very good as well. Thank you.


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