Feedback for has been compiled from 3815 Customer Reviews.

Date Product Score Customer Comment

7 Hour(s) ago

flight London to Melbourne on ROYAL BRUNEI AIRLINES with

Service rating : Had to change my flight no problem Holiday Genie sorted it all with no hassle
Product : Great flight travelled several times booking via Holiday Genie Air Brunei staff great and Dreamliner planes most comfortable so far for long haul flights

14 Hour(s) ago

flight London to New York City on KUWAIT AIRWAYS with

Service rating : Efficient
Product : The airline is old and the fleet is very out of date. The food was extremely bad. We were unaware it was a dry flight, this should of been made more apparent.

22 Hour(s) ago

flight London to Vishakhapatnam on AIR INDIA with

Service rating : Very easy and quick booking and confirmation emails were prompt. Certainly would use Holiday Genie again.
Product : Air India was punctual but cleanliness on board was not that good. The food was the same! Plus both our headsets for watching the personal TV screens did not work on the way out and on our return one of our TV screens did not work at all, so we were offered different seats together where screens worked OK! On our return journey the seat pockets were still full of rubbish from the previous flight. Plus so many crying babies. Flight was comfortable and cabin staff good though.

43 Hour(s) ago

flight London to Los Angeles on NEW ZEALAND with

had I not been influenced by some of the inane negative reviews I would have saved even more. Absolutely faultless. eTicket received within an hour of making booking. Airline confirmed booking had been made. £2,000 saved. What is not to like. I guess sometimes things don't go right for some people but on this occasion it did.

46 Hour(s) ago

flight Newcastle to Durban on AIR FRANCE with

Service rating : Change of flight times wasn't impressed
Product : too long await at airports


flight London to New York City on KUWAIT AIRWAYS with

Service rating : Excellent service, no problems
Product : Reviews of this airline are unfair. We had a great flight, the food, staff and comfort were as good as any other airline


flight London to Seattle on BRITISH AIRWAYS with

Service rating : good service
Product : good service


flight London to Newark on LUFTHANSA with

Service rating : Excellent
Product : Excellent


flight London to Rio De Janeiro on BRITISH AIRWAYS with

Service rating : I booked a ticket online. Everything was in order.
Product : London to rio: the plane was fully booked. I had the seat in raw 40. It was always cold. I asked the cabin crew to changed the temperature. They kindly changed it but after 15 minutes it became cold again. I asked this to do 3 times. Was horribly cold everybody who was in the back was covered with different clothes. Very strange on a new 777 airplane can't control the temperature in a different area.


flight Newcastle to Ho Chi Minh City on KLM ROYAL DUTCH AIRLINES with

Service rating : I had to contact customer services in order to confirm flights etc and my call was dealt with promptly and efficiently by polite staff. The only negative aspect was that I was unable to check in online for my return journey, as the carrier (Malaysia Airlines) for the first leg of my return journey was not the comany I booked through
Product : The airline (KLM and it's partner carrier, Malaysia Airlines) provided excellent service, meals and service were good throughout each flight sector

  • ATOL
  • IATA
  • ABTA
  • fco
  • Flying Eagles